The Field Service Manager is directly responsible for providing world class service to a regional group of hospital accounts by managing Service Techs and coordinating with the Plant Manager and Delivery Route Drivers.  The role is the field operations leader of the group of accounts ensuring the hospital receives the highest level of service including, but not limited to:

1. Adequate supply of clean collectors available at all times.
2. On time pick up of scheduled full collectors.
3. Serve as the company’s primary operations contact with all hospital key department heads and staff with call backs and service delivery within agreed upon times.
4. Provides that all ongoing service needs are met with sense of urgency and professionalism while maintaining the highest safety, quality and cost efficiencies.
5. Conduct and document regularly scheduled reviews with hospital staff providing an open dialogue to improve or maintain highest levels of service.
6. Communicate on an ongoing basis any feedback from hospital staff to Operations and Sales Management to allow for continuous improvement.

The Field Service Manager reports to the Area Operations Manager and works in tandem with the Sales Reps to determine client needs, including but not limited to: overseeing all aspects of installations, hospital staff in-servicing, hiring, training, and management of the Service Techs.

Requirements:

1. 4 year degree or equivalent experience.
2. Minimum 5 years proven leadership experience in service related industry; hospital services or related industry experience highly desirable.
3. Excellent verbal and written communications skills to develop and maintain positive relationships with clients.

Looking for two Field Managers; one located in the Columbus, OH area and  one open for the Metro Detroit area.

Contact Info:

Melissa Stansfield

Resource Manager

Fast growing, hospital services company is looking for a Logistics Manager. This position reports directly to the COO and is located in downtown Chicago, IL.

Ideal candidate will have logistics and transportation experience, understanding of route optimization, logistics metrics, distribution, and leadership skills. If you have knowledge in the health care industry this is defiantly a plus.

Requirements:

• Bachelor’s Degree in Business Management, Logistics or related professional experience.
• Minimum of 10 years leadership experience including development of logistics strategies and planning; Healthcare or Medical Waste industry experience preferred.
• Experience with warehouse management systems and routing software.
• Strong working knowledge of DOT rules and regulations.

Above are just a few of the requirements my client is looking for. If you feel like this is something that fits your background and you would be interested in hearing more, please feel free to contact me so we can discuss this position more in detail.

Sincerely,

Melissa Stansfield

Resource Manager

My client is looking for an Area Operations Manager for a Midwest position. You can be based in the Chicago, Indiana, or Detroit area.

Requirements:

• Minimum 10 years of operations leadership experience with demonstrated track record for results. Experience in healthcare (Medical) industry is a plus.
• B.S. business, industrial management or engineering or equivalent career/work experience.
• Previous experience with planning and leading logistics / distribution activities highly desirable.
• Successful management of P&L and meeting budget targets; able to meet/exceeded goals in achieving production, truck routing, and warehouse efficiency while maintaining the highest quality and safety results.

Responsibilities:

• Manage overall P&L, service production, distribution, and client care
• Develop, implement and manage plans to increase production, pickup and delivery routing, and warehouse efficiencies through people, processes, procedures and equipment.
• Hire, develop, manage and lead key managers to establish strategic plans, policies and objectives to ensure sharing of best practices and optimize employee involvement.
• Responsible for compliance and safety of all operations staff in the region.

Above are just a few of the requirements my client is looking for. If you feel like this is something that fits your background and you would be interested in hearing more, please feel free to contact me so we can discuss this position more in detail.

Sincerely,

Melissa Stansfield

Resource Manager